Is it possible to not be influenced by culture?

All societies, groups and organizations have a culture. Culture is formed over time as a result of the conditions of life and the people which influence a specific group. Culture can be described as the shared values and shared perceptions of reality of the group members.

Culture influence us in many different ways, some of which we are not consciously aware. In fact, many of our deepest rooted attitudes that we very seldom challenge are probably the result of living in a specific culture. It is inherent in existing within any culture for a longer period of time that ones values and perceptions of reality is influenced by that culture. This gradual change is probably not obvious to the individual.

It is simply not possible to exist in a culture and not be influenced by it. If influential people in a company hold a harsh attitude towards sick leave or saving fuel is given lots of attention, it is impossible to for individuals to not be affected by it. We would like to believe that we make completely rational decisions, but decisions are in fact often influenced by the social and cultural setting in which we exist.

When a company is constantly talking about saving fuel and your decisions to uplift extra fuel is challenged by superiors, there is a fuel league, you get warning letters if you use “too much” fuel etc, the company culture when it comes to fuel becomes quite clear. It would be foolish to believe that rational knowledge that the final fuel decision legally rests with the Captain, would enable the Captain to act completely independent of the culture he or she is present within.

Posted in General | Leave a comment

The Unblemished Safety Record of Ryanair

Ryanair has had several accidents over the years, which I think makes our Chief Executives claim of an “unblemished 29-year safety record” a bit misleading. All airlines have incidents and most major airlines have also had one or several accidents. What is interesting from a safety point of view is what leads up to them.

As an example, lets discuss the Ryanair accident in Limoges, France. A storm with strong winds and heavy rain was closing in on Limoges airport as the Ryanair flight started the approach. The First Officer, who was undergoing initial line trainLimoges_B738_REing, was flying the aircraft. During the approach the pilots were informed, but did not comprehend, that the wind had increased and changed direction, giving a tailwind well above the 10 knot limit. Just before landing the First Officer became unable to maintain the required flight path, and the Captain took control of the aircraft. The landing was made far into the runway. Because of a lot of water on the runway, braking efforts were not effective. The aircraft crossed the runway end at a speed of about 45 knots and continued into the grass. More details available on www.skybrary.aero

Why did this accident happen? The obvious answer is the crew should have abandoned the landing when the tailwind was reported to be stronger then the limit. Pilot error – case closed. Or maybe not? Fact is, the tailwind decreased again to only 8 knots before landing, effectively within the limit. So, what caused the accident then?

  • The Captain had just been appointed as a Training Captain, allegedly close to the minimum flight time experience required. The attrition rate in Ryanair is high and it is not uncommon for the company to apply some pressure to pilots to take the next step in their carriers, sometimes even before they themselves are ready for it.
  • The total experience of the crew was low. Could this have contributed to them continuing the approach in the face of deteriorating weather conditions and their failure to comprehend wind information?
  • During the landing roll the captain handled the thrust reverse, that help to stop the aircraft, in a way which made the reversers unavailable for a long period of time. Could this be due to lack of experience or lack of training in landing in these conditions?
  • There was more water standing on the runway then reported by the tower controller. Limoges is a small airport with little traffic, which may make it difficult to provide frequently updated measurements on the runway state.
  • The landing was made with Flap 30 and not Flap 40, which would have given a shorter landing distance. The Ryanair Operations Manual states that landings shall normally be made with Flap 30 since this is more fuel efficient. Ryanair is crazy about saving fuel, and you don’t want to get a letter for being in the bottom of the fuel league. Was this at the back of the Captains mind?

The crew did the best they could in a situation which was clearly difficult. The question is: What is Ryanair doing to prevent this from happening again? What is Ryanair doing to attract and keep experienced Captains? What is done to remove pressure on pilots to progress in their carriers too quickly and to save as much fuel as possible?
The answer, I am afraid, is: nothing.

ryan_trailsRyanair accident aircraft in Limoges.

Posted in General | Tagged , , , , , | Leave a comment

Is what media say about Ryanair true?

Lately a lot has been written in the press about Ryanair and there was even a TV-programme. In C4 Dispatches, Captain John Goss, came forward with his concerns regarding Ryanair safety culture, reporting systems and fuel saving policies. That John was later dismissed for airing his safety concerns can in my opinion never be defended.

The start of the latest wave of media attention on Ryanair was a safety survey on 1 100 professional pilots in Ryanair. The results were extraordinary. The survey revealed that two thirds of the pilots do not trust internal reporting systems. 89 % do not believe Ryanair has an open and transparent safety culture.

Safety culture and reporting is critical in preventing accidents in the future. The airline industry has a tradition of working proactively towards a good safety and reporting culture. Ultimately, Ryanair is about to change that. The company does not consider the survey results valid and therefore doesn’t work to improve the identified problems with the safety culture. Could the setting of the survey influence, in either direction, pilots answers? In other words, is it true what media is saying lately? We simply can not know, but I am inclined to believe that the worrying results do a fairly good job of representing the reality. Either way, is it not reasonable to apply a better-safe-than-sorry way of thinking on safety matters?

Let me tell you this: There is a reason why media is interested in Ryanair. The fact that worrying results in a safety survey is so easily brushed off without it being considered neither by Ryanair nor by the Irish Aviation Authority catches my attention. Why doesn’t Ryanair or the IAA arrange to have an independent survey on safety culture carried out in Ryanair?

Posted in General | Tagged , , , | Leave a comment

Welcome on board Ryanair Revealed

If you are reading this blog you are probably wondering – or have wondered in the past – if Ryanair really is a safe airline. The truth is, I have been working for Ryanair myself for the last eight years and for a long time I asked myself that same question. As time (and flight hours) passed by, I became increasingly familiar with the inner workings of Ryanair and realized that the answer to that question is in fact quite clear. And I’m here to share it with you.

Ladies and gentlemen, welcome on board Ryanair Revealed. Do not forget to fasten your seat-belts as you prepare to find out the truth about Ryanair.

Posted in General | Tagged , | Leave a comment